Return Policy
Our goal is that you are satisfied with your purchase from Atlas Auto Equipment and will recommend our company to your friends. If for some reason, you are not satisfied with your purchase, please call one of our brick and mortar locations to discuss whether you would like to return your product for credit or for an exchange of a different product.
- Clearance and Blemished items may not be returned.
- Merchandise purchased online may be returned or exchanged at a AAE location.
- Shipping and handling costs will be deducted from the refund.
Returns
All Returns are subject to a 15% restocking fee & must be authorized by AAE and prepaid by the Buyer. Requests for return credit or exchange will be honored for a period of 10 days within date of purchase. Returned items need to be in like-new condition, un-installed, and in the original packaging. The buyer is responsible for freight costs to return the product to one of our brick and mortar locations.
Warranties
Please visit www.atlasautoequipment.ca and/or refer to your product manual for warranty information. Warranties exclude labor and shipping costs.
Shipping Claims
All shipping claims must be made immediately to AAE upon receipt of goods w/ a signed Delivery Receipt noting said damage.
To Schedule a Return
If you need to return a product, please call the location where you made the purchase or e-mail us at customercare@atlasautoequipment.ca
We will not issue a refund for any item that is returned without proper authorization.
Please do not ship back any item without first obtaining a written authorization.
Credit will be issued once the item has been received, tested, and inspected.
Damaged or Defective Product
Please open and inspect your item(s) immediately upon receipt. If you received a product that you believe has a manufacturer's defect, please contact the "selling" store.
Products that you receive via freight truck (which appear damaged) should be either "refused" or "accepted" with notes made on the bill of lading as to obvious damage. Pictures will also be helpful in filing a freight claim. Please read the labels we attach to outside of your product.
Small packages that are delivered via UPS or Fed-EX and appear to have been damaged should also have notes made on the delivery receipt.
All freight issues need to be communicated to AAE within 24 hours (or sooner) of receipt so that freight claims can be filed. We will do everything possible to make sure that the problem is resolved quickly and to your satisfaction.
Defective or damaged items will be replaced or repaired at our discretion. If there is no replacement part available, you will be notified and given the option of returning the item for a full refund. Please allow 5-7 business days for your replacement to ship.
All damage and/or shortage on orders must be reported within 7 business days of receiving the shipment. Any damage and/or shortage not reported within that 7-day time frame will be the customer's responsibility to replace or repair.
Cancellation Request
If you want to cancel an order (or part of an order) that has not yet been shipped , please call or email us. If your order has already been shipped (and you have not yet received the order) before we receive your cancellation request, the AAE return policy will apply. Deposits for special ordered non-stock items will not be refunded upon cancellation of order.
Cancellation Fee
A 5% cancellation fee will be assessed on any orders that have been processed but not yet shipped.